Selling on eBay With the Koongo App for Dashboard

Please Note: Selling on eBay and the Koongo App is unavailable on every eCommerce tier plan. 

eBay is one of the biggest online marketplaces worldwide. You can bring your online store catalog to eBay and offer your brand directly on the marketplace. Omnichannel approach to selling can help your brand reach more customers in more places and drive sales.

Connect your online store to eBay through the Koongo app from the App Market to start selling on the marketplace. The connection process includes creating the Product and Product Remove feeds and syncing orders between your online store and eBay. After you connect your online store to eBay, your online catalog appears so shoppers can order your goods directly from the marketplace.

The Koongo app is $24+ per month with a free month trial.

Requirements for selling on eBay

To sell on eBay via the Koongo app, you need to meet the following requirements:

• Your store is located in the United States, Australia, Austria, Canada, Czech Republic, Denmark, Finland, France, Germany, Italy, Ireland, the Netherlands, Poland, Spain, Switzerland, and the UK.
• Register an account on eBay and verify it following the instructions sent to your email.
• Comply with the eBay Business Policies.
• Configure your eBay account settings according to eBay policies. 
• Your products have SKU and EAN/UPC assigned as product attributes. That is needed to connect your online store to eBay through the Koongo app.

Step 1. Creating the Product Feed for eBay

The Product feed contains information about your products’ details and categories. Since eBay marketplace has its categories, you need to adjust your product info during the feed setup to match your catalog and eBay product details.

To create the Product feed for eBay via the Koongo app:

1. From your store admin, go to Sales Channels → eBay → App Market.

2. Find the Koongo app and click Install.

3. Click Open Koongo account. You will be redirected to your Koongo account.

4. In the menu on the left, navigate to Dashboard, and near the Channels, click Add New:

5. Choose eBay.

6. In the Market dropdown, select your country; in the Type dropdown, select Products. And in the Format dropdown, select CSV.

7. Click Add Channel Profile.

8. Click the gear icon near the eBay channel to set up the Product feed:

9. The values for required attributes will be created automatically. For a quick tip about each attribute, hover your mouse over the Show More link or contact Koongo support.

10. Click Save.

11. Switch to the Category Mapping tab to set up categories. eBay uses its categories in the product feed, so you need categories in your store to match eBay categories.

12. Click Add and then select the category you want to match. For example, Coffee. In the Set to eBay Category, select the corresponding category:

Please Note: For more details on category mapping, follow the Koongo category mapping instructions.

13. Click Save and Export.

14. Click API submission:

15. (optional) If you need help setting up your feed or want to ensure everything is set up correctly, click Get Assistance.

16. In the Enable Feed Auto-Submit dropdown, choose Yes:

17. Click Connect eBay Account and connect your account.

That’s it. You’ve created the Product feed. Now you have to make the Remove feed.

Step 2. Creating the Product Remove Feed for eBay

The Product Remove feed deletes a product from the marketplace when this Product is deleted from your online store.

To create the Product, remove the feed for eBay via the Koongo app:

1. From your store admin, go to Sales Channels → eBay → App Market.

2. Near the Koongo app, click Open.

3. You will be redirected to your Koongo account. In the menu on the left, navigate to Dashboard, and near the Channels, click Add New:

4. Choose eBay.

5. In the Market dropdown, select your country; in the Type dropdown, select Product Remove; and in the Format dropdown, choose CSV.

6. Click Add Channel Profile.

7. Click API submission:

8. In the Enable Feed Auto Submit dropdown, choose Yes.

9. Click Save.

That’s it. You’ve created the Product Remove feed. Now, you have to set up syncing orders.

Step 3. Synchronizing Orders Between the Online Store and eBay With the Koongo App

To make orders from eBay appear in your store admin, you need to synchronize them via the Koongo app.

Before proceeding with order syncing, ensure your current Koongo plan allows you to create the order synchronization. To do so, in your Koongo account, go to My Plan and Pricing, and in the Service Features section, check how many Order connections your current plan supports:

If you have reached your limits, you need to upgrade the plan. For this, select the desired number of order connections from the dropdown and click I agree with this plan to purchase a new plan.

To sync orders between the online store and eBay via the Koongo app:

1. From your store admin, go to Sales Channels → eBay → App Market.

2. Near the Koongo app, click Open.

3. From your Koongo account, click Orders in the menu on the left:

4. Switch to the Connections tab and select eBay.

5. In the Activate Order Synchronization, choose Active:

6. Click Save.

That’s it. Your product catalog will appear on eBay, where people can find your brand and purchase it directly from the marketplace.

Processing Orders From eBay

When someone buys your Product on eBay, a new order will appear in the My Sales → Orders section in your store admin. 

Orders are synced between your online store and eBay accounts. That means when you change the status of an order in your store admin and/or add a tracking number, this information is sent to eBay. And vice versa. As a result, you can manage the order processing from the store or eBay admin.

You need to fulfill orders and ship them with the help of eBay or by yourself.